Give the gift of indigenous experiences to someone special that they’ll treasure for life. ITC Hotels Gift Card offers you a gateway to create long lasting memories. Whether it’s a relaxing holiday, a symphony of flavours at award-winning restaurants, a rejuvenating spa; salon service or delectable chocolates at Fabelle boutiques, this gift is sure to delight.
About the product
Terms & Conditions
- To register and activate your ITC Hotels Gift Card, please log in to the self-serve application https://bit.ly/itcclaim. You can also send an SMS from your mobile phone as follows: ACT<space>16-Digit Card Number<space>6 Digit Pin<space>FirstName<space>LastName to 75069 98660. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto shall constitute registration of the User.
- Requests for blocking of Gift Cards only from users who have registered in accordance with the terms of Gift Card mentioned below shall be considered.
- The Gift Card may be redeemed at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The Gift Card must be activated to avail redemption.
- Gift Card may be used only at participating ITC's Hotels Group in India.
- All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards.
- Cash-out or funds transfer shall not be permitted for this Gift Card. However, the funds may be transferred 'back to source account' (account from where Gift Card was loaded) after receiving consent of the Gift Card holder.
- This Gift Card is cash equivalent. ITC Hotels or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission.
- Reloading is not applicable in case of this Gift Card.
- Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India.
- ITC Hotels reserve the entitlement to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on the official website.
- No fees or charges apply to Gift Cards.
- The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions. Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects.
- The card is valid for spends towards stays (room and incidental charges), food & beverages, home deliveries and takeaways, spa services (for resident guests only), Fabelle boutiques, Sleeep Boutique and applicable taxes at any of the participating hotels. For home deliveries and takeaways, the Gift card number must be quoted to the F&B Manager at the time of placing the order.
- The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third-party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
- The cards cannot be used to settle stays booked on/through
- Corporate rates
- Group rates
- Online Travel Agents (OTAs)
- Any discounted, contracted room rates or member rates
- The card shall not be valid for withdrawal of cash or currency exchange.
- Multiple transactions can be performed on gift card until the value of the card is exhausted.
- Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International Cards won't be accepted for making payments.
- Club ITC Green Points shall not be awarded for transaction settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points may be awarded for the differential amount being settled through the alternate payment mode.
- Handling refunds: A. Refunds in case of failed / returned / rejected / cancelled transactions shall be provided to the respective Gift Card within 14 working days, to the extent that payment was made initially by debit to the Gift Card. B. Refunds in case of failed / returned / rejected / cancelled transactions using any other payment instrument shall be credited back to the payment source.
- The Gift Card can be purchased for a minimum value of ₹1,000 and maximum value of ₹10,000 per transaction.
- The Gift Card will be delivered to the recipient's email address as entered in the form on the same day unless the delivery is scheduled for a particular day.
- For any queries, balance check and date of expiry please visit https://itchotels.woohoo.in/CheckBalance and input the Card Number in the 'Check Balance' section.
- In case of theft, kindly report the same. Upon verification of the identity of the guest, the card shall be blocked and a fresh card shall be reissued. The card is a cash equivalent bearer card. ITC Hotels and their affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card, subject to any transactions that may have been made through the said Gift Card.
- Redemption of the card by its bearer shall be valid discharge ITC Hotel's liabilities in respect of the card.
- The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
- By purchasing this gift voucher, you consent to sharing your PII (Name, Email ID, Telephone Number if available) with the issuer as per the guidelines of PPI.
- You can change the language for transaction alert via SMS notifications. You can choose to receive SMS in any of one language – Hindi, Telugu, Tamil, Kannada, Marathi, Bengali, Gujarati, Odia, Punjabi, Malayalam and Assamese. While sending the email, please mention the registered mobile against your gift card number and your preferred language option for getting these SMS.
- will take up to 15 working days to update your SMS language preference. Please note, once your language preference is recorded for ITC Hotels Gift Card, all future transaction alert SMS will be sent on your mobile number in your preferred language.
- For reservation requests please reach out to our Guest Contact Centre India: 1-800-419-6444 ; 1-800-102-2333 | Email: reservations@itchotels.com
- For queries, email at customer.service@itchotels.com or reach us at: The Direct Marketing Cell, ITC Hotels Limited-Hotels Division, ITC Green Centre, 10, Institutional Area, Sector 32, Gurgaon-122001.
- List of Participating Hotels: Delhi/ NCR - ITC Maurya, ITC Grand Bharat, Sheraton New Delhi | Mumbai - ITC Maratha | Hyderabad - ITC Kakatiya, ITC Kohenur | Kolkata - ITC Royal Bengal, ITC Sonar | Bengaluru - ITC Gardenia, ITC Windsor, Welcomhotel Bengaluru | Agra - ITC Mughal | Jaipur - ITC Rajputana | Goa - ITC Grand Goa | Ahmedabad- ITC Narmada | Coimbatore - Welcomhotel Coimbatore | Vadodara - Welcomhotel Vadodara | Amritsar - Welcomhotel Amritsar | Ahmedabad - Fortune Park Ahmedabad | Port Blair - Welcomhotel bay Island | Guntur- Welcomhotel Guntur | Bhubaneswar- Welcomhotel Bhubaneswar | Chennai – ITC Grand Chola, Welcomhotel Chennai (Cathedral Road)
Not all cards available in all regions
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Disclaimer
ITC Hotels is not a sponsor of the rewards or otherwise affiliated with this reward program. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.